Customer service is alive and well at BBB! - We booked e-bikes for 8 of us to go and visit some Gibbston Valley wineries from Arrowtown. The weather when we woke up was awful but perhaps clearing by early... read more afternooon.
Sue for Better By Bike was amazing! She offered us three options and we chose to get the shuttle out to the first winery so we would be dry for a tasting. It was still wet so she hung around in the bus and ferried us to the next winery for lunch.
By the time we had finished the weather and track were clear enough that we grabbed the bikes and rode back to Arrowtown.
It would have been so easy for BBB to cancel the tour and we would have missed out on a great experience.
Instead we got options! Customer service is alive and well at BBB.
Thoroughly recommend them!
Graham

  A great company to hire from. A fantastic bike ride.  - Fun experience for our group of 9. Had a mix of e-bikes and mountains bikes. The staff were very helpful and friendly and the transfers were on time and even... read more loaded our bikes for us. This is a beautiful ride with spectacular views at every turn. My recommendation would be to wear ski gloves and thick socks if riding in winter.

  A biking trip to remember  - Bikes were fantastic and so much fun. Sue and Meg where really helpful and super friendly on pick up and drop off. We were provided a map and... read more suggested route to follow. We were able to borrow a pack pack and one bike came with a pannier - which came in really handy. Great insights into the wineries.
Loved every moment on these bikes on our self guided tour

  Heaps of fun and excitement!  - Awesome experience. Amazing views the entire time. Service from the two girls in the shop was excellent. They were very friendly, helpful and thoughtful. Would highly recommend!

  Do not turn right  - Sue and the Bostonian are the bomb. The bicycle was the bomb. If you are doing the wine ride, when you get to the edge of the deer farm and... read more you see an option to turn right, DO NOT turn right!!! Unless you like extra hills lol and want to do the Twin Rivers Trial. Still, a great day was had.

  Sooooo much fun! What a great experience - the guys at the Murwillumbah Better By Bike shop kitted us up with three e-bikes, and everything we needed for the ride.... read more They gave us a quick briefing and made sure our 9 yr old daughter was confident on the bike before setting us off - I could not recommend these guys more - the are right at the start of the rail trail too! Make sure you stop at Hosana Farm Stay for lunch and check out the animals - and at Mooball, the pub has a pool for a swim!! Its was amazing! We will definitely be back - one of our best days ever!!

  Stunning bike ride - We had a wonderful bike ride with this team and the scenery was amazing. The service was wonderful and we couldn’t fault anything. I would suggest it’s worthwhile taking at... read more least 4 to 5 hours so that you don’t have to be in any rush. It’s beautiful along the whole trip and there are great places to stop along the way.

  An excellent day out - We were collected from our hotel and taken straight to the starting point. During the journey on the minibus, we were given information about the area. The bikes were in... read more excellent condition. We were given clear instructions about the route. Good cycle route with a super lunch at the art gallery.

  Best Day Ever!! - Fantastic day out and looking forward to coming back to do other segments of the railway, once they are open. The bikes are very easy to use and in excellent... read more condition; the route is stunning and straightforward.. The booking process was simple and Campbell was very professional and friendly to deal with. We will be back and will bring more family with us next time!

  Definitely recommended. - Excellent experience: really friendly and accommodating team, bikes were great and worked well, lots of support and a responsive team.

The trail is very easy and scenic too.... read more Some nice stops along the way, including good food and drink.

  Great Experience - Great experience. I've never ridden an E Bike before and my mind was put to ease straight away and I had a ball. The Rail Trail of Northern... read more NSW is amazing, easy, pretty and fun. Well done on a great set up, very professional and awesome bikes

  Shuttle service with our own bikes to the northern rivers rail trail. Campbell and his business partner were super helpful and friendly, telling us how to get the most out... read more of our bike ride. They were prompt and professional, highly recommend.

  Great Ride! Must Do! - The friendly Campbell met me in Mooball and gave me a good overview of the bike and route with a map with interesting stops. I had a great ride which... read more was mostly flat (my favourite kind) and even spotted a snake slithering off into the bush as I was approaching! I did get drenched 3 times as the weather has been rainy but it didn't dampen my spirits, in fact it helped to keep cool and was fun. This is a must do if in the area, highly recommended.

  Great day out on the Rail Trail. Campbell gave us all the information we needed to ride the trail. - Booking was easy online & Campbell provided great communication regarding pick up/drop off of our E-bikes.

  Breathtaking and unique experience - Very memorable adventure. Campbell was so professional and the kids thoroughly enjoyed the E bikes! Even the 6 and 3 year old were safely catered for. And the tunnel, truly magnificent.