Better by Bike offers premium bike hire with optional return shuttles. Ride at your leisure through some of the most stunning scenery in New Zealand with breathtaking views around every corner! Pick your starting point from the tabs above, book a bike and we will be ready and waiting.
You can enjoy your ride worry-free knowing that full trail support is included in all our bike hires. This means that you'll have the freedom of exploring independently, but if anything goes wrong (such as a puncture) we are only a phone call away.
Your day, your adventure, Best Day Ever!
We provide bikes, helmets, maps, backpacks/panniers, and full trail support.
As our rides are not guided, we have included trail support so if you happen to have any issues out on the trails for example a puncture, we are only a phone call away.
Absolutely not! Both of our shops are located conveniently on the trails. The Queenstown trail network is 130km long connecting Queenstown, Kelvin Peninsula, Lake Hayes, Arrowtown, and the Gibbston Wine Region. There are only a few very short sections along sealed back-country and farm roads, however these are very quiet, rural areas with virtually no traffic.
Our 24 hour cancellation policy allows for great flexibility when planning your trip. If you contact us at least 24 hours before your booking date we can transfer to a new date at no cost, or cancel your booking for a full refund.
In cases of inclement weather (very rare) we will make a call on the day whether it is acceptable riding conditions or not. If the ride can not go ahead we will try to reschedule or refund the trip.
The rates of our shuttle vary depending on where you are going, they start at $25 per person, with a minimum of two people.
There is a flat rate for a family (up to 2 adults and 3 kids) of $80.
We are very flexible with our shuttles. You do not have to book them - you can even ring to organize one while you're out on the trail! If you think you might want one, just let us know at check-in.
If you know you will want one, you can book it alongside your bike - just look for the transfers option to add on at the checkout.
With a standard shuttle, we will pick you up off the trail and return you to the Better By Bike shop where you started. If you have specific requests, we may be able to accommodate them if you call/email in advance.
Alternatively, we have a transport-included package for $160, where transport both ways between your accommodation and Arrowtown is included with your e-bike hire. If you wish to be collected from the Gibbston Wineries, an additional $25 fee applies.
No sorry, due to damage that has been caused in the past, our bikes can only be transported by staff on our purpose built bike trailers.
This depends on what power setting you are using, cyclists weight and how good you are at using the gears. Rest assured we have the top of brand Bosch batteries, so they will take you as far as can be on any electric bike. We will explain all of this pre ride.
In Arrowtown there is a free public car-park right by the shop. At the Hilton Jetty you can either use the paid parking option offered by the Hilton, or you can catch the Ferry across the lake from town or the Frankton Marina.
This has never been an issue as everyone is just out to enjoy the ride and sample a wine or two. But the short of it is YES. If you are riding dangerously you can be charged. So if riding back after a couple wine tastings isn’t something you’re up for, we have a great return shuttle service.
Why don’t you drop by the shop with a box of pals and find out?